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Company Name Navibird, Inc.
A sales agency that sells Japanese items within Japan and overseas to countries such as China. Navibird constructs & operates online stores for overseas customers.
President Kazuya Yamanaka
Web Administrator Daisuke Hashida
Inquiries Japanese : info_jp@japansquare.com
English : info_en@japansquare.com
Traditional Chinese : info_tc@japansquare.com
Simplified Chinese : info_sc@japansquare.com
Hangul : info_kr@japansquare.com

Business hour : Weekdays (from Monday to Friday), 10:00am to 5:00pm (Japan standard time).
E-mail inquiries that we receive from you on Saturday, Sunday, Japan’s national holidays or our company’s holidays are responded to you on next Monday or later.
Telephone +81 6 6245 7385( We don’t accept telephone inquiries. )
Facsimile +81 6 6245 7382( We don’t accept facsimile inquiries. )
Address (Managing Department)
5-19, Kyutaromachi 2 chome,
Chuo-ku, Osaka 541-0056,
JAPAN

(Headquarters)
5-12, Kyutaromachi 2 chome,
Chuo-ku, Osaka 541-0056,
JAPAN
Item Cost Listed for each item
Additional charges other than
the total price of merchandise
♦For shipment overseas (outside of Japan)
In addition to the item amount, a "Shipping & Handling Fee" and "Special Shipping Fee" for certain items are required.
The "Shipping & Handling Fee" and "Special Shipping Fee" include the Express Mail Service (EMS) etc shipping fee and insurance fee.

♦For shipment within Japan
In addition to the item amount, a "Shipping & Handling Fee" and "Consumption Tax" are required.
The "Shipping & Handling Fee" includes the Yamato Transport shipping fee & insurance fee.
How to Order Web Only
Order Expiration Date There is no expiration date. Open 24 hours a day, 7 days a week.
*Please note that you may not place an order every morning from 7:30 to 7:45am (JST) due to server maintenance.
Defective/Damaged
Goods Return
Customers should contact us within 14 days after receiving merchandise. Returns/exchanges are acceptable in the following cases:

1. The merchandise is different from which has been ordered.
2. The merchandise is defective.
3. The merchandise is damaged.

For returns at the convenience of the customer, such as differences in size and appearance, the return fee is paid by the customer.
Shipping Period Items are scheduled to be shipped within 9 days after the order is placed.
However, there may be shipment delays depending on or due to the contents of the order, stock status, peak season, New Year holidays of suppliers, Obon holidays etc. There are some item that will be produced or manufactured after order placement. In these cases the waiting time may be from a few days up to a maximum of a few months. Should shipment be delayed, customer service will contact you in advance.
Order Quantities There is no quantity limit for placing order.
Payment Methodst Payment can be made by one of the following methods:
1. Credit card payment
2. Paypal payment
3. Alipay payment
Payment Deadlines Please pay the item(s) amount and necessary charges before the deadlines stipulated below, according to the chosen payment method. If we cannot confirm payment before the respective deadline,
1. For Credit Card Payment: At the time of product ordering, please complete the payment procedure in the prescribed manner.
2. For Paypal: At the time of product ordering, please complete the payment procedure in the prescribed manner on Paypal's site.
3. For Alipay: At the time of product ordering, please complete the payment procedure in the prescribed manner on Alipay's site.
Date of Enactment: January 28, 2014